商品について

QSOLD OUTの商品の再入荷はどのように知ることができますか?
A再入荷通知をご利用いただけます。 スマートフォンでご覧のお客様は、商品ページで「お気に入りに追加」をしていただくと、「商品の再入荷通知」を受け取ることができます。 パソコンでご覧のお客様は、商品詳細ページにあります「再入荷通知を希望する」のボタンをクリックしていただく方法もございます。
Q商品はいつ入れ替わりますか?
A不定期ですが、季節の変化を感じるごとに随時入れ替わります。 最新情報は、公式InstagramやFacebookからご覧いただけます。 ページの一番下にあります各種SNSのアイコンをクリックしてご覧ください。

配送について

Q注文後に数量や届け先の変更はできますか?
Aあいにく決済終了後の数量やお届け先の変更はお受けいたしかねますので、 ご注文の際に内容をよくご確認の上ご注文くださいませ。
Q常温商品と冷凍商品を一緒に注文できますか?
Aはい、承っております。 ただし、常温発送の商品と冷凍発送の商品をまとめてご購入の場合は≪冷蔵発送≫となります。 その場合、冷凍発送商品は冷蔵扱いとなり、賞味期限が短くなりますのでご注意ください。 詳しくは商品詳細内の【発送について】をよくご覧の上、お確かめください。

Q支払い後、いつ発送されますか?
A決済確認後、商品発送となります。 ただし、15時以降のご入金は翌営業日の発送手配となります。 配送日時指定をされている場合でも、配送前日の15時以降のご入金は翌日扱いとさせていただきます。 また、ご入金が休業日前日の15時以降の場合は、休業日後の翌営業日の取り扱いとなります。 あらかじめご了承くださいませ。
Qメールの問い合わせはすぐに返信してもらえますか?
Aメールでのやり取りは、 お菓子を作りながら順番に返信しておりますため、すぐに返信できない場合もございます。 お急ぎの方は、お電話でのご連絡をいただけますと幸いです。

Privacy Policy

The store(or “we”, “us”, or “our”, as the case may be) recognizes the importance of your personal information, and complies with the Act Concerning Protection of Personal Information (hereinafter referred to as “Act”) and properly treats and protects your personal information in accordance with this Privacy Policy (hereinafter referred to as “Policy”).

1. Definition of personal information
As used in this Policy, “personal information” shall mean personal information defined pursuant to Article 2.1 of the Act, meaning information pertinent to existing individual, which can personally identify a specified individual by its name, birth date, or other description contained in such information (including those which can easily collate other information to personally identify a specified individual), or those containing personal identification code.
2. Purpose of personal information
The store shall use your personal information to:
  • (1) provide our services;
  • (2) give guidance and respond to inquiries in connection with our services;
  • (3) give guidance relating to our goods and services;
  • (4) cope with a violation of our rules and regulations or the terms and conditions, or polices (hereinafter referred to as “Rules”) in connection with our services;
  • (5) notify you of any change in Rules relating to our services;
  • (6) facilitate improvement of our services and development of new services;
  • (7) generate data processed for statistical purposes and made anonymous, which cannot be personally identifiable in connection with our services; and
  • (8) accomplish purposes incidental to purposes as set forth above.
3. Change of purposes of use of personal information
The store reserves the right to change the purposes of use of personal information for as long as it will continue to remain relevant, and notify you of, or make it public such change.
4. Restriction on use of personal information
Unless otherwise permitted by the Act and other relevant applicable laws and regulations, we shall not use your personal information except as required to accomplish the purposes of use without your consent, unless:
  • (1) required by the applicable laws and regulations;
  • (2) it is necessary to protect a person’s life, body, or property, and it is difficult to obtain your consent;
  • (3) it is particularly necessary to improve public health and facilitate sound education for children, and it is difficult to obtain your consent; or
  • (4) it is necessary for us to cooperate with state or local government or its agency in carrying out their statutory duties and functions, and it is detrimental to carry out of them if your consent needs to be obtained.
5. Proper collection of personal information
We shall collect personal information, and shall not collect personal information by false or otherwise illicit means.
6. Security of personal information
The store shall carry out necessary and proper supervision over its employees, in order to secure your personal information against risk of loss, destruction, alteration, and leaking of your personal information. If we subcontract, wholly or partially, treatment of your personal information, we shall carry out necessary and proper supervision over a subcontractor.
7. Provision to third parties
Unless otherwise permitted by the Act and other relevant applicable laws and regulations, we shall not provide to third parties your personal information without your prior consent, except for cases where:
  • (1) we provide personal information as a result of subcontracting, wholly or partially, treatment of your personal information to the extent necessary to accomplish the purposes of use of personal information;
  • (2) your personal information is provided by way of merger or amalgamation, or other events of business transfer; and
  • (3) your personal information is shared with third parties in accordance with the Act.
8. Disclosure of personal information
If we are required by you to disclose your personal information pursuant to the Act, we shall promptly disclose it to you, after identifying that such request has been submitted by you (if such information does not exist, we shall notify to that effect.), unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
9. Correction of personal information
If we are required by you to make a correction, addition, or deletion (hereinafter referred to as “Correction”) of your personal information by reason that such information is untrue, we shall promptly carry out investigations to the extent necessary to accomplish the purposes of use thereof after identifying that such request has been submitted by you, and make a Correction based on the results thereof, and you shall be notified thereof (or we shall notify you if we shall not make any Correction), unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
10. Suspension of use of your personal information
If we are required by to you to suspend use of or delete (hereinafter referred to as “Suspend”) your personal information by reason that such information is treated for any purpose other than those which are made public, or is obtained or collected by false or otherwise illicit means, and we found that such request is reasonably acceptable, we shall promptly Suspend use of your personal information after identifying that such request has been submitted by you, you shall be notified thereof, unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
11. Use of Cookie or other technologies
  • (1) Cookie or other similar technologies may be used for our services. These technologies shall be useful to grasp the status of how our services are used to make them better. If you do not want the benefits of Cookies, you may be able to opt-out by changing the configuration of your web browser, in which case you may not be able to use any part of our services.
  • (2) We use in our services Google Analytics provided by Google LLC, to investigate and analyze the information including customers’ usage of our services. For information on the mechanism of data collection and processing under Google Analytics and for other detailed information, please visit the sites provided by Google LLC.
    Google Analytics Terms of Service
    https://marketingplatform.google.com/about/analytics/terms/us/
    How Google uses information when customers use Google partners’ sites or apps the Service
    https://policies.google.com/technologies/ads?hl=en-US
    Google Privacy Policy
    https://policies.google.com/privacy?hl=en-US

    If you do not want your data to be used by Google Analytics, please use Google Analytics opt-out add-on provided by Google LLC.

    Google Analytics opt-out add-on
    https://tools.google.com/dlpage/gaoptout?hl=en
  • (3) Our services enable "Google Analytics’ Function for Advertising" and use the following features and use third-party cookies such as the DoubleClick cookie for advertisement and site improvement.

    ・Google Analytics Remarketing
    ・Google Analytics User Attribution Reports and Interest Reports

    This allows our services to use Google Analytics cookies for the analysis of approximate understanding of your age, gender, browsing history, and trends in interest in our services.

    If you do not want "Google Analytics’ Function for Advertising" to be used, you can disable its tracking function by your settings. You can disable it by installing the "Google Analytics opt-out add-on" in your browser.
12. Inquiries
If you have request for disclosure, opinion, question, complaint, or other inquiries about treatment of your personal information, please inform us at our Information Desk as specified in “Notation Based on the Specified Commercial Transaction Act” herein or make an inquiry by filling up an Inquiry Form contained in our store page.
13. Continuous efforts
We shall review the status of operation how your personal information is being treated on a regular basis, and use our best efforts to make them better, and modify this Privacy Policy from time to time.